If you booked your reservation at Sauna Camp and something is in the way of your plans, don't worry...we got you! We offer self-rescheduling to all of our Sauna Camp patrons for ultimate flexibility.
Public Sessions: Can be self-rescheduled up to 24 hours before the session starts.
Private Saunas: Can be rescheduled up to 72 hours in advance.
STEP 1:
To self-reschedule, you must go to your Customer Portal. This is also where your waivers are and can be found in a number of places: an email called "Your Activity", the text messages, and some other emails too.
STEP 2:
Click the reschedule button and find a time that works better for you.
Refund Policy
There is no refund policy; all sales are final. Due to staffing, sauna, & wood resource allocation based off capacity ahead of time, we cannot refund or reschedule same day or past no-show bookings for any reason. Purchasing Peek Protect can insure your booking at checkout, allowing you to cancel for any reason up to 24 hours beforehand for extra peace of mind.
Unused packs or passes are non-refundable and cannot be rescheduled or carried over into future seasons. While month & season passes are non-transferable, 4 packs & 8 packs can be gifted or used by others by simply giving them your Member ID to book with.
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